I help small business owners buy back 10+ hours a week
Welcome to the Upside. I’m Shannon, a Lake Oswego-based automation consultant. I build the systems that let your business run itself, without replacing your team.
After years of managing complex accounts in healthcare and consulting, I kept seeing the same pattern. Smart, capable people were spending their days on tasks that shouldn't require them.
Most of the time, you already have the right tools, but you just need them connected the right way. That’s where I come in.
I take on a small number of clients at a time, so that every engagement gets my full attention, from the initial audit to the agent handoff. I will be with you every step of the way until you are confident in your agent's abilities.
Who I am → How I think → Why I'm excited
Strategic Partner
You get a direct line to the person doing the work. Not an account manager at a faceless agency.
I'm here to listen to your problems and implement solutions that offer measurable impact
Outcome-Focused
I'm not here to sell you tools or convince you automation is magic.
I provide specific, measurable results, such as 2.5 hours back per day or a no-show rate under 8%
Untapping Capacity
The goal isn't to replace your team or remove you from your business.
It's to clear out the simple task-based work, so you can focus on the work only you can do